Client Solutions Fulfillment Consultant
Department: Operations
Reports To: Manager, Client Solutions Fulfillment
Requirements:
• Minimum of 5 years of Corporate Travel Consultant Experience, on SABRE. Amadeus and other GDS’ a plus.
• Excellent Skills in the following areas: Follow-up, Organization, Analytical, Flexibility, Customer Service, Time Management, MS Outlook, Word and Excel.
• Strong understanding and past experience with International fares and ticketing.
• Strong Exchange knowledge and past experience.
• Thorough knowledge of the travel industry including proficiency on the applicable CRS systems. Proper utilization of CRS System to help improve company commitment to the vendor.
Strategic Objectives & Tasks:
• Processing hotel and air savings report found by TravelAudit technology.
• Processing hotel direct bills/modifications and resolving customer issues for all TSI online customers.
• First line support for ITS online booking tools and proxy mailboxes.
• Working online booking tool reject queues for all TSI & ITS customers.
• Manual ticketing/exchanges/refund process for online customers.
• Booking airline/car/hotel via Sabre for various TSI online customers.
• Support of Airline Vertical Services hotel reservations process (making changes, resolving issues, direct bill process etc.).
• Processing the After-hours queues for TSI clients.
• ARC invoicing of non-interfaced documents/tickets for online customers.
• Processing reservations in Booking Builder (WN).
• Any other duties rendered necessary to support the various TSI teams.
• Operate within company standards in the areas of customer service, productivity, quality standards and operating procedures.
• Utilize preferred vendors to maximize profit for the company.
• The ability to solve problems and make decisions.
• Continuously suggest improvements to benefit the team and organization.
• Endure that customers travel policies are followed and documented.
• Follow company procedures, guidelines and standards in the areas of customer service, building and updating PNRs, ticketing, attendance, and punctuality.
• Stay fully informed and abreast of all airline rules and regulations and other industry requirements and accurately apply this information when making travel arrangements.
• Be on time and ready to work at your designated scheduled. Including the ability to work extended hours as client demands dictate.
• Assist peers, work together as a team and work with Manager in monitoring expenses and controlling costs to ensure a profitable branch. Also, keep Manager promptly and fully informed of all matters of significance.
• Assists with follow-up on company comments or other client-input vehicles either in writing or by dealing directly with client to resolve any service problems.
• Some positions within this area could require the ability to work shifts in a 24/7 365 day environment including weekends.
• Log in and out of the phone before and after each shift.
• Performs other duties as assigned.
Future Areas of Accountability / Responsibility
• When slow, offer ideas to contribute in other ways and be open to opportunities and tasks that may require your assistance in other parts of our company
• TBD
To Apply
Email resume to careers@TSI.com
Fax resume to (214) 915.9080, attention HR
Position Description Subject to Change